Help Center

Get setup, troubleshoot, download manuals, and manage warranty.

Try: “won’t charge”, “app connection”, “manual”, “SD card”
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Jump straight to the most common support actions.

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Getting Started
Unbox, charge, and set up in minutes.
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App & Connectivity
Wi-Fi pairing and file transfer.
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Getting Started

Start using your device in minutes — charge, power on, focus, and capture.

Estimated setup time: 3–5 minutes Go to downloads
Step 1
1–2 min
Quick checklist
  • Charge for at least 20 minutes before first use
  • Hold Power to boot, then adjust brightness
  • Refocus after changing IR level
If it won’t turn on, try another adapter and charge longer.

Charge & Power On

Fully charge the device first. Then press and hold the power button to start. If the screen stays dark, increase brightness and confirm the battery level.

Common pitfalls
  • Using a low-power charger can slow charging.
  • If it won’t power on, try a different cable/adapter and charge for 20 minutes.
Download manual
Step 2
30 sec

Learn the Controls

Switch between Photo/Video, adjust IR level, and change brightness. Keep IR low at close range to reduce washout.

Common pitfalls
  • High IR at short distance can make the image look overexposed.
  • Use brightness control before assuming the image is “too dark”.
Troubleshoot image
Step 3
1 min

Focus for Sharp Clarity

Turn the focus ring slowly until text/edges look crisp. Refocus when distance changes or after switching IR levels.

Common pitfalls
  • Shaky hands can look like “blur”. Brace elbows or use a tripod.
  • Fog, rain, or glass can reduce sharpness.
More tips
Step 4
1 min

Capture & Save

Insert a compatible SD card if needed, then take a photo/video. Use Playback to confirm the file saved correctly.

Common pitfalls
  • If the SD card isn’t recognized, format it (as recommended) and reinsert.
  • Make sure storage isn’t full before recording long clips.
Go to downloads
Tip: For the best clarity, stabilize the device and fine-tune focus after switching IR levels.
Download the full manual

App & Connectivity

For Night Vision devices with Wi-Fi hotspot transfer — connect, grant permissions, and download files.

Night Vision: phone connects to the device hotspot for transfer (no home Wi-Fi required).
Fix connection issues Downloads

Fix it fast

Quick solutions for the most common pairing and transfer issues.

Most common
App can’t find the device
Connect your phone to the device hotspot first, then reopen the app.
Open fix
Permissions
Stuck on “No device found”
Enable Local Network / Nearby Devices and disable VPN temporarily.
Check permissions
Transfer
Downloads fail or files missing
Allow Photos/Storage access and confirm free space on your phone.
Fix transfer
Network
Phone switches back to home Wi-Fi
Turn off Auto-Join for home Wi-Fi and disable cellular data during setup.
Stop switching

Permissions checklist

If pairing fails, missing permissions are the #1 cause.

  • Settings → App → Local Network (ON)
  • Settings → App → Photos (Allow)
  • Disable VPN temporarily if discovery fails
If you see “No device found”, connect your phone to the device hotspot first, then return to the app.
  • Connect to the device hotspot in Wi-Fi settings
  • App permissions → Nearby devices / Location (Allow)
  • Allow Photos & Videos / storage access
Some Android phones require Location permission for Wi-Fi device discovery.
See full connection troubleshooting
Other devices Bird Feeder Camera — Wi-Fi setup tips
Low-priority guide. For bird feeder cameras that connect to your home Wi-Fi network.
  • Use 2.4GHz Wi-Fi (many cameras don’t support 5GHz)
  • Move the camera closer to the router during setup
  • Double-check Wi-Fi password (avoid special characters if setup fails)
  • Restart router + camera and re-enter pairing mode
  • After setup, update firmware in the app if prompted
Open Bird Feeder Wi-Fi guide

Troubleshooting

Pick a symptom on the left — we’ll open the exact step-by-step fix on the right.

Contact Support Download manuals

Step-by-step fixes

Open one fix at a time to keep the page clean.

Range / Hunting How far can I see at midnight? Is it good for hunting?
Common symptoms
  • Want to know viewing distance in total darkness
  • Not sure if it works for hunting
Likely causes
  • IR level, ambient light, target reflectivity affect range
  • Fog/rain/terrain reduce visibility
Step-by-step
  1. In complete darkness, typical usable range is about 100–300 yards depending on IR level and conditions.
  2. With some ambient light (moonlight), effective range can increase.
  3. For hunting: best for spotting/observation. Use stable holding and verify target responsibly.
Tip If close objects look washed out, lower IR. If too dark, increase IR step by step.
Contact support about performance
IR / Glass Can I see through a window? (Why is it blurry/white?)
Common symptoms
  • Through glass the view is unclear / white glare
  • Night image gets worse behind a window
Likely causes
  • IR does not effectively pass through glass; it reflects back and causes glare
  • Double-pane windows increase reflections
Step-by-step
  1. For best results, open the window or go outdoors.
  2. If you must look through glass, turn IR OFF (or very low) and reduce screen brightness.
  3. Change angle and keep distance from the glass to reduce reflections.
Tip Shiny surfaces (glass/signs/water) can reflect IR and create a foggy/white effect.
Contact support about performance
Charging I can’t find a charging cable — the included cable has the same ends. Is it correct?
Common symptoms
  • Only see a cable with identical ends
  • Not sure how to charge the device/battery
Likely causes
  • The included cable is often USB-C to USB-C
  • Requires a USB-C wall charger or a USB-C laptop port
Step-by-step
  1. If both ends are USB-C, that’s normal.
  2. Use a USB-C wall adapter to charge.
  3. If your adapter is USB-A only, use a USB-A to USB-C cable or replace the adapter.
  4. Try a different cable/adapter to rule out charger issues.
Tip Most charging issues are cable/adapter related—swap those first before suspecting the device.
Contact support about performance
Ports Hey — what is this USB port for on my night vision goggles?
Common symptoms
  • Not sure whether the port is for charging or files
  • Trying to transfer photos/videos
Likely causes
  • USB-C is commonly used for charging + data transfer
  • Some models store media on a TF/microSD card
Step-by-step
  1. USB is primarily for charging and (if supported) file transfer to a computer.
  2. If files are on a TF card: use playback on-device, or remove TF card and use a card reader.
  3. If your phone transfer uses hotspot: connect phone to device hotspot and follow the app/transfer steps.
Tip If you share a photo of the port labels, we can map each port to its function precisely.
Contact support about performance
Playback How do I view saved photos/videos on the device? (Use +/− to switch)
Common symptoms
  • Can’t find gallery/playback
  • Don’t know how to switch items
Likely causes
  • Playback entry is inside Menu
  • Files may be grouped by date/folder
Step-by-step
  1. Press Menu and enter Playback/Gallery/Album.
  2. Use + / − to switch items.
  3. Use OK to play/pause video (if available).
  4. Press Back to exit playback.
Tip If playback is empty, check TF card insertion and storage capacity.
Contact support about performance
Hotspot My phone says “No Internet” on the device Wi-Fi — is that normal?
Common symptoms
  • Phone warns “No Internet”
  • Phone switches back to home Wi-Fi/cellular
Likely causes
  • Device hotspot is for local transfer, not internet
  • Smart switching/Wi-Fi assist interrupts connection
Step-by-step
  1. Stay connected — “No Internet” can be normal during file transfer.
  2. Disable smart switching / Wi-Fi assist temporarily.
  3. Keep the transfer/app screen active during downloads.
Tip If discovery fails, disconnect other VPNs and try again.
Contact support about performance
Still not resolved? Contact support with your order number + a short video of the issue.

Downloads

Manuals and quick guides for Night Vision Gears & Other Products

Contact Support View all resources
Manual PDF
Night Thunder X3 — User Manual (PDF)
Full setup, IR levels, recording, and common questions.
Download
Quick Guide PDF · 1 page
Night Thunder X3 — Button Map (1-page PDF)
Button functions at a glance (shortcuts + key combos).
Download
Manual PDF
Night Thunder X1 — User Manual (PDF)
Full setup, IR levels, recording, and common questions.
Download
PDF PDF
Bamboo BirdFeeder — User Manual (PDF)
Full setup, Wifi Pairing, recording, and common questions.
Download
Manual PDF
Night Thunder X3 — User Manual (PDF)
Full setup, IR levels, recording, and common questions.
Download
Manual PDF
Night Thunder X1 — User Manual (PDF)
Full setup, IR levels, recording, and common questions.
Download
PDF PDF
Bamboo BirdFeeder — User Manual (PDF)
Full setup, Wifi Pairing, recording, and common questions.
Download
Quick Guide PDF · 1 page
Night Thunder X3 — Button Map (1-page PDF)
Button functions at a glance (shortcuts + key combos).
Download
If you need a replacement PDF or your file won’t open, contact support with your order number.
Service

Warranty & Service

A quick summary of coverage, activation, and what to prepare before contacting support.

Activate warranty View full policy
Warranty coverage
What’s covered
We cover manufacturing defects under normal use during the warranty period.
This summary does not replace the full policy. Exclusions may apply.
How to activate
Register in under 1 minute
Submit your order number and product serial number to activate your warranty.
Go to activation page
Support hours
When we reply
Mon–Fri, 9:00–18:00 (GMT+8). Replies within 1–2 business days.
Peak seasons may add a short delay — we’ll still get back to you.
What you’ll need
Prepare these to speed things up
  • Order number
  • Product serial number (if available)
  • A short video showing the issue
  • Your shipping address (for replacements)
Tip: Include the model name (Night Thunder X3 / X1) in your message.
Browse all service resources
Support

Still need help?

Send us a message and we’ll help you get set up or troubleshoot your device.

We typically respond within 24–48 business hours.
Submit a Support Ticket Warranty Activation
Tip: Include your order number + a short video to speed things up.